How can we help?
When you interact with TradingBotLab, we only ask for what we actually need to provide you with a great experience. We believe in keeping data collection to a minimum.
Transparency in trading is critical. When you look at our live performance dashboards, you're seeing real data, handled responsibly.
We don't collect data just to have it. Every piece of information serves a specific purpose in running the platform:
We rely on trusted global standards to keep your experience secure.
To save you time, you can log in using Google. We use OAuth 2.0, meaning we never see or store your Google password. Google simply hands us a secure "yes, this is them" token, along with basic info like your name and email, just to create your lab account.
You'll see logos for various payment methods (like Binance, USDT, etc.). These are just to help you identify how you can pay. We don't claim to be officially partnered with them, and more importantly, because we handle payments manually, it is entirely your responsibility to double-check wallet addresses before sending funds. We cannot recover funds sent to the wrong address.
We aim to keep our ecosystem highly relevant to your trading interests.
To provide you with a tailored experience and to measure the performance of our marketing efforts, we may share certain non-sensitive user data with trusted third-party advertising partners, including Facebook (Meta).
This data sharing allows us to deliver relevant educational content, system updates, and promotional offers. We strictly enforce that your specific trading strategies and proprietary live performance metrics are never shared with advertisers.
As the platform grows, we might need to tweak this policy. We reserve the right to update this document without sending out a blast to everyone beforehand. We encourage you to check back here every now and then to make sure you're still comfortable with how we operate.