How can we help?
At TradingBotLab (operated by ReplyBunker, sole proprietor Abdul Wahab), we want to be completely transparent about our refund policies. Because of the distinct nature of digital downloads versus service-based offerings, our policies differ depending on what you purchase.
No Refunds are accepted for Expert Advisors (EAs) and Optimization (.set) Files.
Due to the non-returnable nature of digital products, once an EA or set file is delivered to you, the sale is considered final. We provide comprehensive backtest data and live forward-test metrics so you can thoroughly evaluate our tools before making a purchase.
Digital Goods Waiver: By completing your purchase and accessing or downloading the digital content, you expressly consent to the immediate performance of the contract and acknowledge that you lose your statutory right of withdrawal (such as the EU/UK 14-day cooling-off period).
When you hire us for our EA Optimization Service, our team reserves time and computing resources specifically for your project.
We understand that schedules change. To respect both your time and ours, we have a clear cancellation policy for scheduled Zoom consultations.
To request a refund that falls within the eligible criteria outlined above, please contact our support team immediately at support@tradingbotlab.com. Please include your order number and the email address associated with your account.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. All transactions are subject to Paddle's Checkout Buyer Terms.
While TradingBotLab determines the specific return policies above, Paddle handles the ultimate processing of financial transactions and refunds. For billing support, you may also contact Paddle directly through your receipt email.